Returns & Exchanges
At itel Nigeria, we are committed to providing top-quality mobile devices and electronics. If your product is defective or does not meet your expectations, our 7-day return policy ensures a hassle-free exchange or refund process through our authorized service centers.
Initiate Return Request
Contact our customer support team or visit an authorized Carlcare center within 7 days of delivery to report any hardware defects or order discrepancies.
Official Inspection
Our certified technicians will conduct a thorough diagnostic check to verify the device's condition and ensure it is in its original packaging with all accessories included.
Approval Notification
Once the inspection is complete and the return is validated under our warranty terms, you will receive a confirmation via SMS or email regarding your replacement or refund status.
Resolution Delivery
Your replacement device will be shipped to your address, or a full refund will be processed to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing